Developing passenger terminals and commercial spaces
01_Course Target
- The target of this course to provide airport Facilitation Officers with necessary Knowledge, Skills, and Attitudes required to understand basic aviation laws of the State for the development and promulgation of Terminal /landside/handling, and to deal with an appropriate State entity vested with the necessary authority to ensure compliance with the regulations
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Passenger Experience Management
This course designed to is toprovide expertise and tools to design, implement, and sustain a passenger-centric strategy that enhances customer satisfaction and operational performance.understnd how to identify key touchpoints, measure customer experience, and integrate these practices into your airport’s overall strategy to create a seamless and memorable passenger journey.
Airport Development and Infrastructure Design
This course designed to understand develop airports using a step-by-step sequence that takes into consideration key elements such as passenger traffic, geographical data, and the positioning of facilities. Identify political and financial issues in airport planning and evaluate capacity constraints and developments.
Air transport Flight Clearances and Slot Allocation
The course is designed at acquainting participants with the required knowledge, skills and attitude to flight permission requests / notifications efficiently and effectively in accordance with applicable national and international prescribed standards and procedures.