Training_Module // Training Program
Airport Terminal and Landside Operations
Status: Operational
Module_ID: TR-99Auth: Specialized_AccessLoc: Training_Sector01_Course Target
- This course is designed to at an introductory level, how to optimize airport terminal and landside operations, leverage the involvement of the various stakeholders and others in the airport community including airport employees.
- To understand the importance of providing a positive customer experience from curb to gate that is in harmony with security, facilitation, and health requirements as well as revenue generating activities. This course will explore the impact of the COVID-19 pandemic crisis on the aviation industry and the industry’s response to facilitate recovery .
SYSTEM_METRICS
Target Personnel
Airport Operations Managers, supervisors, and staff. / Airport Customer Service and Quality Assurance Managers, supervisors, and staff. / Airport Marketing and Commercial Managers, supervisors, and staff. / Front line staff (Operations, Customer Experience / Customer Service and Administration).
Estimated Duration
5 Days
Discovery_Protocol // 07
Explore_Other_Courses
ID: 100
Operational_Module
Basic Airside Safety
The Target of this course is to An interactive, flexible, and effective way of learning about the airport environment, airside safety, rules, aircraft danger zones, fire prevention and in the event of an incident, know the procedures to follow in fire action and how to administer first aid.
ID: 101
Operational_Module
Airport Emergency Plan (Response Awareness)
This course designed to understand the main components of an Emergency Response and illustrates how its challenges can be coped with.
ID: 102
Operational_Module
Managing Air Transport Facilitation (MATF)
This course designed to provide middle management level personnel in Civil Aviation Authorities and other public authorities, as well as aircraft and airport operators with the competencies to manage the implementation of Facilitation Standards and Recommended Practices, in accordance with ICAO Annex 9.