Passenger Experience Management
01_Course Target
- This course designed to is toprovide expertise and tools to design, implement, and sustain a passenger-centric strategy that enhances customer satisfaction and operational performance.
- understnd how to identify key touchpoints, measure customer experience, and integrate these practices into your airport’s overall strategy to create a seamless and memorable passenger journey.
Explore_Other_Courses
Servicing passengers with disabilities on air transport
This course will provide PRM service agents with the knowledge, skills and attitudes required to provide service to passengers with disabilities on air transport.
Air Transport Regulation (ATR)
This course designed to Understand the economic regulatory framework applicable to the air transport industry from the perspective of the policy maker, regulator and industry; Gain an overview of the major international legal instruments.
AGL2 Airfield Lighting Maintenance
This Course designed to provide AGL Engineering and Management personnel classroom training to ensure airfield lighting systems are being safely maintained in compliance with the requirements of ICAO Annex 14 and EASA.To teach the delegates, best practice techniques for conducting compliant scheduled AGL system maintenance tasks for approach, threshold, runway, taxiway inset and elevated luminaries, PAPI Units, CCR’s and primary series circuits.