Developing passenger terminals and commercial spaces

This course designed to learn how to apply the techniques of collaborative decision making (CDM) in the context of airports (A-CDM) and ground operations, and how to unleash the power of shared information so that the impact of decisions on the work of the partners’ operations becomes visible. Learn how to build trust among partners to ensure the willingness to both share information and use the shared information, resulting in better-informed decisions and increase the efficiency of airports and the on-time-performance of ground operations.

This course designed develop and enhance the knowledge and skills of participants, provide them with modern concepts in managing baggage and lost and found warehouses, and enable them to perform their work in warehouse management efficiently, implementing storage and tracking operations and following legal and documentary procedures in inventory and warehouse management.

This course is designed to at an introductory level, how to optimize airport terminal and landside operations, leverage the involvement of the various stakeholders and others in the airport community including airport employees.To understand the importance of providing a positive customer experience from curb to gate that is in harmony with security, facilitation, and health requirements as well as revenue generating activities. This course will explore the impact of the COVID-19 pandemic crisis on the aviation industry and the industry’s response to facilitate recovery .